- By phone: 1-800-443-3540 or fax: 1-817-375-6208
- Via email: raz@razimports.com
- Online: www.razimports.com
- If you require assistance, our office hours are Monday through Friday 8:30 a.m. to 5:00 p.m. CST.
- New Account Minimum Opening Order:
- Christmas: $2,000.00
- Spring: $1,000.00
- Liown Candles: $1,000.00
- Minimum Truck Order: $1,000.00
- Minimum Reorder:
- Christmas: $500.00
- Spring: $350.00
- Liown Candles: $500.00
- International Orders:
- Minimum Opening and Reorder for Christmas: $5,000.00
- Minimum Opening and Reorder for Spring: $3,500.00
- Minimum Opening and Reorder for Liown Candles: $5,000.00
- Customers should be prepared to provide Freight Forwarder.
- Orders under $500.00 will not be processed.
Customer Number (if already established), Name of person placing the order, Store Name, Store Address, Phone Number, Shipping Address (if different from billing address), E-mail Address, PO Number (if needed), Item Number, Quantity, Ship Date and Cancel Date.
Note, if you have ordered from us before, including your account number will expedite your order. Please be sure to specify your ship and cancel dates.
- Credit Cards Accepted: Mastercard, Visa, Discover & American Express
- Net 30 with approved credit.
- New customers requesting credit lines are required to:
- Please note, credit approval process can take up to 30 days.
- New Customers that do not have any credit history or a verified line of credit are required to provide a 50% deposit on their order(s). New Customers are required to provide a Certificate of Resale Tax Exempt Number.
- If you qualify for Spring 2023 Dating and pay your balance with a credit card, a 3% administrative fee will apply.
- All prices listed are wholesale.
- All prices subject to change without notice.
- Item quantities must be purchased in multiples of the minimum purchase quantity or higher.
- All minimums are per color and/or size (solid pack). Mixing colors to meet minimums is not acceptable.
- MAP guidance must be followed for all Water Lanterns. See RAZ Imports' MAP Policy here. Please reach out to Customer Support for the current season's MAP guidance.
All shipments are FOB Arlington, TX. All orders will ship via LTL carrier or small parcel carrier. Should the order include oversized items or have items that will Ship by Freight Line/Palletized, the order will be shipped via LTL carrier and will not be released until the total ship value exceeds $1,000.00. Freight services such as lift gate, inside delivery, delivery appointment, residential delivery, limited access etc., are available but need to be requested prior to the shipment leaving the Distribution Center. These services will include additional charges. Customer pick up orders must arrange a specified pick up date. If customer pick up orders are not picked up by the specified date customer will be subject to a 10% restocking fee.
Freight Services including lift gate, inside delivery, call before delivery, call for appointment, residential delivery,
limited access and pallet fees are not covered by freight cap. Additional charges will apply. Freight Cap does not
apply to Freight Collect shipments or orders for ONLY Super Buy and/or Clearance skids. Shipping within the
continental US only. Must utilize one of our freight carriers. Please note, shipments that are restricted by number of
cartons, specific dollar amount or multiple ship dates or locations do not qualify. Please note, freight cap orders are
required to meet certain allocation parameters prior to shipping.
Back orders will be shipped automatically unless otherwise specified. Back orders under $200.00 will be automatically cancelled. Truck shipment back orders under $350.00 will automatically be cancelled.
Easily make all your claims online at razimports.com.
All claims must be reported within 21 days of receipt of shipment. All returns and refusals are subject to 20% restocking fee and freight charges.
Returns are not accepted without prior authorization. All returned merchandise must be in the original packaging as received and
cannot be pre-priced. If product is not returned in original packaging, another 30% fee will be assessed.
Please note, returned product that arrives damaged will NOT be credited.
Photographs of damaged merchandise are required to receive a return authorization or a product credit on claims over $200.
Unauthorized returns will be subject to a 30% restocking fee plus freight.
Freight damage needs to be noted on the bill of lading at the time of delivery. Pictures of damages on skids are also helpful.
We now require all customers to send cancellations and/or order revisions in writing to raz@razimports.com. You are not required to use the form we provide here but you must send us a dated & signed letter of cancellation. All cancellations must be received 30 days prior to ship date. We will reach out with confirmation upon processing cancellation of your order.
All products are For Decorative Use Only unless otherwise noted. Products are produced and imported from various countries. Due to handicraft techniques, there will be some variations in color, texture, finish and some slight irregularities. These are not considered flaws or defects.
Measurements shown on this website are taken from the longest lengths of the items: height (top to bottom) x length (side to side) x width (front to back).
This wholesale catalog and all items within are copyrighted by RAZ Imports, their licensees or their manufacturers.
No item may be reproduced in any form without expressed written permission from RAZ Imports, Inc.
Terms & Conditions are subject to change without prior notice.