Please be sure to go to our Catalog section for Early Buy, Discounts, Freight Caps, and seasonal promotion information.
- Online: www.razimports.com
- Via email: raz@razimports.com
- By phone: 1-800-443-3540 or fax: 1-817-375-6208
- If you require assistance, our office hours are Monday through Friday 8:30 a.m. to 5:00 p.m. CST.
- New Account Minimum Opening Order:
- Christmas: $2,000.00
- Spring: $1,000.00
- Candles: $1,000.00
- Minimum Truck Order:
- Christmas: $1,000.00
- Spring: $1,000.00
- Candles: $1,000.00
- Minimum Reorder:
- Christmas: $500.00
- Spring: $350.00
- Candles: $350.00
- International Orders:
- Minimum Opening and Reorder for Christmas: $5,000.00
- Minimum Opening and Reorder for Spring: $3,500.00
- Minimum Opening and Reorder for Candles: $3,500.00
- Customers should be prepared to provide Freight Forwarder.
To split orders by dollar amount or quantities, items must be on separate orders & will not be combined for discount or freight cap.
Account Number (if already established), Store Name, Name of person placing the order, Store Address, Phone Number, Shipping Address (if different from billing address), E-mail Address, PO Number (if needed), Item Number and Quantity. Please be sure to specify your requested ship and cancel dates.
Note, if you have ordered from us before, including your account number will expedite your order.
- Credit Cards Accepted: Mastercard, Visa, Discover & American Express
- Net 60 with approved credit.
- Customers requesting new credit lines are required to:
- Please note, credit approval process can take up to 30 days.
- New Customers that do not have any credit history or a verified line of credit may be required to provide a 50% deposit on their order(s). New Customers are required to provide a Certificate of Resale Tax Exempt Number.
- All prices listed are wholesale.
- All prices subject to change without notice.
- Please review the catalog section of our website for Discount and Dating Programs.
- Item quantities must be purchased in multiples of the minimum purchase quantity or higher.
- In order to qualify for case pricing, items must be ordered in full case increments once a case has been ordered.
All shipments are FOB Arlington, TX. All orders will ship via LTL carrier or small parcel carrier. Should the order include oversized items or have items that will Ship by Freight Line/Palletized, the order will be shipped via LTL carrier and will not be released until the total ship value exceeds $1,000.00. Freight services such as lift gate, inside delivery, delivery appointment, residential delivery, limited access etc., are available but need to be requested prior to the shipment leaving the Distribution Center. These services will include additional charges. Customer pick up orders must arrange a specified pick up date. If customer pick up orders are not picked up by the specified date customer will be subject to a 10% restocking fee.
Freight Services including lift gate, inside delivery, call before delivery, call for appointment, residential delivery, limited access and pallet fees are not covered by freight cap. Additional charges will apply. Freight Cap does not apply to Freight Collect shipments or orders for ONLY Super Buy products. Shipping within the continental US only. Must utilize one of our freight carriers. Please note, shipments that are restricted by number of cartons, specific dollar amount or multiple ship dates or locations do not qualify. Please note, freight cap orders are required to meet certain allocation parameters prior to shipping.
Back orders will be shipped automatically unless otherwise specified. Back orders under $200.00 will be automatically cancelled. Truck shipment back orders under $350.00 will automatically be cancelled.
Easily make all your claims online at razimports.com (under the Contact drop down menu select Submit Claim). Inspect all cartons upon receipt and notate all damages/shortages on the delivery receipt. Signing a delivery receipt without a pallet count or noted damages/shortages may result in denial of claim. During inspection, do not dispose of damaged items, packaging material, or outer cartons as call tags may be issued or freight claims may be investigated. Pictures are required of the order as it was delivered for freight damages. All discrepancies and claims must be reported within 30 days of receipt of merchandise. A restocking fee of 20% will be applied to authorized returns. All returned merchandise must be in the original packaging as received and cannot be pre-priced. Please note, returned product that arrives damaged will not be credited. Returns are not accepted without prior authorization. Unauthorized returns will be subject to a 30% restocking fee plus freight. Photographs of damaged merchandise are required for claims of full quantity of items or if the claim is over $200.
We now require all customers to send cancellations and/or order revisions in writing to raz@razimports.com. You are not required to use the form we provide here but you must send us a dated & signed letter of cancellation. All cancellations must be received 30 days prior to ship date. We will reach out with confirmation upon processing your order revision or cancellation.
All products are For Decorative Use Only unless otherwise noted. Products are produced and imported from various countries. Due to handicraft techniques, there will be some variations in color, texture, finish and some slight irregularities. These are not considered flaws or defects.
Measurements shown are taken from the longest lengths of the items: height (top to bottom) x length (side to side) x width (front to back).
This wholesale catalog and all items within are copyrighted by RAZ Imports, their licensees or their manufacturers.
No item may be reproduced in any form without expressed written permission from RAZ Imports, Inc.
Terms & Conditions are subject to change without prior notice.