Vance Kitira Terms and FAQ's

Please be sure to go to our Catalog section for Early Buy, Discounts, Freight Caps, and seasonal promotion information.

VANCE KITIRA 2026 ORDER REQUIREMENTS

Minimum Order: $200.00
International Orders: $2,500.00 minimum for all orders. Reorders are $2,500 minimum. Orders must be pre-paid through approved credit or wire transfer. We do not ship direct. Customers should provide Freight Forwarder.

Please note: Vance Kitira, and RAZ Candles can now be combined on the same order.  Vance Kitira candles do not count towards the RAZ Candle Discount Program.

WHEN ORDERING, PLEASE PROVIDE THE FOLLOWING INFORMATION:
Customer Number (if already established), Name of person placing the order, Store Name, Store Address, Phone
Number, Shipping Address (if different from billing address), E-mail Address, PO Number (if needed), Item Number, Quantity.
Please be sure to specify your requested ship and cancel dates.
Note, if you have ordered from us before, including your account number will expedite your order.

TERMS
Credit Cards Accepted: Mastercard, Visa, Discover & American Express
Net 60 with approved credit.
Customers requesting new credit lines are required to:
• Place an order above $500.00
• Complete and sign a credit application
• Provide at least 3 trade references
• Please note, credit approval process can take up to 30 days.
• New Customers that do not have any credit history or a verified line of credit may be required to provide a 50% deposit
on their order(s). New Customers are required to provide a Certificate of Resale Tax Exempt Number.
• A 2.5% credit card processing fee will be applied to all orders with extended terms paid by credit card, including Net 60 and 12/1/26 Dating. Prepaid credit card orders made prior to shipment will not incur any processing fees.

PRICES | All prices listed are wholesale. All prices subject to change without notice. Item quantities must be purchased in multiples of the minimum purchase quantity or higher. In order to qualify for case pricing, items must be ordered in case quantities once a case has been ordered as we no longer break cases.

SHIPPING |  All shipments are FOB Arlington, Texas. Orders must include a valid physical shipping address. P.O. Boxes are not accepted.

Orders will ship via small parcel or LTL freight carrier based on shipment requirements. Orders containing oversized or palletized items will ship via LTL and will not be released until the total shipment value exceeds $1,500.

Additional freight services including lift gate, inside delivery, delivery appointments, residential delivery, limited access, and similar services must be requested prior to shipment and will incur additional charges. These services are not covered under any freight cap program.

Customer pick-up orders require a scheduled pick-up date. Orders not picked up by the scheduled date will be subject to a 10% restocking fee.

Shipping is available within the contiguous 48 states only (excluding Alaska and Hawaii). Customers must use one of our freight carriers or provide a carrier account number.

Freight Cap Exclusions: Freight cap does not apply to freight collect shipments, Super Buy only orders, special handling services, or shipments with restricted carton quantities, specific dollar amounts, multiple ship dates, or multiple delivery locations. Freight cap orders must also meet allocation requirements prior to shipment.

BACK ORDERS | Back orders will be shipped automatically unless otherwise specified. Back orders under $200.00 will be automatically cancelled.

CLAIMS | Easily make all your claims online at razimports.com (under the Contact drop down menu select Submit Claim). Be sure to reference related invoice number. Once you have a claim number, please email that claim number and pictures to us at raz@razimports.com. All claims must be reported within 60 days of receipt of shipment. All returns and refusals are subject to 20% restocking fee and freight charges. Returns are not accepted without prior authorization. All returned merchandise must be in the original packaging as received and cannot be pre-priced. Please note, returned product that arrives damaged will NOT be credited. Photographs of damaged merchandise are required to receive a return authorization or a product credit on claims that represent 10% or more of the merchandise (value) of the invoice. Minimum claim value that requires photographs is $200. Claim values over $1,000 require specific instructions from our Customer Service department. Unauthorized returns will be subject to a 30% restocking fee plus freight. Freight damage needs to be noted on the bill of lading at the time of delivery. Pictures of damages on skids are also helpful.

CANCELING AN ORDER & REVISING QUANTITIES | We now require all customers to send cancellations and/or order revisions in writing to raz@razimports.com. Please utilize the form we provide here  , or send us a dated & signed letter of cancellation. All cancellations must be received 30 days prior to ship date. We will reach out with confirmation upon processing your order revision or cancellation.

All products are for decorative use only unless otherwise noted. Products are produced and imported from various countries. Due to handicraft techniques, there will be some variations in color, texture, finish and some slight irregularities. These are not considered flaws or defects.

This wholesale catalog and all items within are copyrighted by RAZ Imports Inc, their licensees or their manufacturers. No item may be reproduced in any form without expressed written permission from RAZ Imports, Inc. Terms & Conditions subject to change.

Terms & Conditions are subject to change without prior notice.