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Terms

Please be sure to go to our Catalog section for Early Buy, Discounts, Freight Caps, and seasonal promotion information.

PLACING YOUR ORDER
ORDER REQUIREMENTS
  • New Account Minimum Opening Order:
    • Christmas: $1,000.00
    • Spring: $1,000.00
    • Candles: $350.00
  • Minimum Truck Order:
    • Christmas: $1,500.00
    • Spring: $1,500.00
    • Candles: $1,500.00
  • Minimum Reorder:
    • Christmas: $500.00
    • Spring: $350.00
    • Candles: $200.00
  • International Orders:
    • Minimum Opening and Reorder for Christmas: $2,500.00
    • Minimum Opening and Reorder for Spring: $2,500.00
    • Minimum Opening and Reorder for Candles: $2,500.00
    • Customers should be prepared to provide Freight Forwarder.

To split orders by dollar amount or quantities, items must be on separate orders & will not be combined for discount or freight cap.

WHEN ORDERING, PLEASE PROVIDE THE FOLLOWING INFORMATION:

Account Number (if already established), Store Name, Name of person placing the order, Store Address, Phone Number, Shipping Address (if different from billing address), E-mail Address, PO Number (if needed), Item Number and Quantity. Please be sure to specify your requested ship and cancel dates.

Note, if you have ordered from us before, including your account number will expedite your order.

TERMS

Credit Cards Accepted: Mastercard, Visa, Discover & American Express

Net 60 with approved credit.

Customers requesting new credit lines are required to:

Please note, credit approval process can take up to 30 days.

New Customers that do not have any credit history or a verified line of credit may be required to provide a 50% deposit on their order(s). New Customers are required to provide a Certificate of Resale Tax Exempt Number.

Customers that meet eligibility requirements for Dating, Discount, and/or Freight Cap programs should note that allowances/discounts will be applied to the invoice. In some cases, discounts will depend on payment within program terms.

PRICES
  • All prices listed are wholesale prices in US dollars.
  • All prices subject to change without notice.
  • Please review the Discount and Dating Programs by clicking this link, or visit our website under Retailer Resources > Sale Programs.
  • Item quantities must be purchased in multiples of the minimum purchase quantity or higher.
  • In order to qualify for case pricing, items must be ordered in full case increments once a case has been ordered.
SHIPPING

All shipments are FOB Arlington, TX. All orders must have a valid, physical shipping address.  We do not ship to PO Box addresses.  All orders will ship via LTL carrier or small parcel carrier. Should the order include oversized items or have items that will Ship by Freight Line/Palletized, the order will be shipped via LTL carrier and will not be released until the total ship value exceeds $1,500.00. Freight services such as lift gate, inside delivery, delivery appointment, residential delivery, limited access etc., are available but need to be requested prior to the shipment leaving our Distribution Center. These services will include additional charges. Customer pick up orders must arrange a specified pick up date. If customer pick up orders are not picked up by the specified date customer will be subject to a 10% restocking fee. Shipping within the lower 48 US only (Alaska and Hawaii not included). Must utilize one of our freight carriers or provide a carrier account number.

Freight Services including lift gate, inside delivery, call before delivery, call for appointment, residential delivery, limited access and pallet fees are not covered by freight cap. Additional charges will apply. Freight Cap does not apply to Freight Collect shipments or orders for ONLY Super Buy products. Shipping within the lower 48 US states only (Alaska and Hawaii not included). Must utilize one of our freight carriers or provide a carrier account number. Please note, shipments that are restricted by number of cartons, specific dollar amount or multiple ship dates or locations do not qualify. Please note, freight cap orders are required to meet certain allocation parameters prior to shipping.

BACK ORDERS

Back orders will be shipped automatically unless otherwise specified. Back orders under $200.00 will be automatically cancelled. Truck shipment back orders under $350.00 will automatically be cancelled.

PAYMENTS

Note:  Starting with Holiday 2026, a 2.5% credit card processing fee will apply to all extended-term orders paid by credit card, including Net 60 and 12/01/2026 dating.  Orders paid by credit card at the time of shipment will not incur a processing fee.

All major credit cards (Visa, MasterCard, American Express, Discover) are accepted.

You have the option to sign up for auto billing to avoid making payment calls. If you would like to sign up for auto billing, please call us to update your account.

We also accept payment via ACH or wire transfer - banking information has been noted below. Please email remittance instructions to ar@razimports.com if this payment method is elected.

ACH INSTRUCTIONS:

Beneficiary Bank: Frost Bank

Bank Address: 7501 Esters Blvd, Suite 190

Irving, TX 75063

ABA Number: 114000093

Beneficiary Acct Number: 830067695

Beneficiary Acct Name: RAZ Imports, Inc.

WIRE INSTRUCTIONS:

Beneficiary Bank: Frost Bank

Bank Address: 7501 Esters Blvd, Suite 190

Irving, TX 75063

ABA Number: 114000093

Beneficiary Acct Number: 830067695

SWIFT Code: FRSTUS44

Beneficiary Acct Name: RAZ Imports, Inc.

If paying by check, we have a lockbox location for your check payments and remittance documentation.

It is important that you use this address to avoid delays in the processing of your payments.

LOCKBOX ADDRESS:

RAZ Imports, Inc.

PO Box 224592

Dallas, TX 75222-4592

OVERNIGHT LOCKBOX ADDRESS:

RAZ Imports, Inc.

c/o Frost Bank

7501 Esters Blvd, Suite 190

Irving, TX 75063

CLAIMS

Easily make all your claims online at razimports.com.  Navigate to footer section and click on Retailer Resources > Claims Forms, or go to the form we provide here directly. Be sure to reference related invoice number. Once you have a claim number, please email the claim number and pictures to us at raz@razimports.com. All claims must be reported within 60 days of receipt of shipment. All returns and refusals are subject to 20% restocking fee and freight charges. Returns are not accepted without prior authorization. All returned merchandise must be in the original packaging as received and cannot be pre-priced. Please note, returned product that arrives damaged will NOT be credited. Photographs of damaged merchandise are required to receive a return authorization or a product credit on claims that represent 10% or more of the merchandise (value) of the invoice. Minimum claim value that requires photographs is $200. Claim values over $1,000 require specific instructions from our Customer Service department. Unauthorized returns will be subject to a 30% restocking fee plus freight. Freight damage needs to be noted on the bill of lading at the time of delivery. Pictures of damages on skids are also helpful.

CANCELING AN ORDER/REVISING OR EDITING QUANTITIES

We now require all customers to send cancellations and/or order revisions in writing to raz@razimports.com. Please utilize the form we provide here,  or send us a dated & signed letter of cancellation. All cancellations must be received 30 days prior to ship date. We will reach out with confirmation upon processing your order revision or cancellation.

SALES & PROMOTIONS

Wrap up with Winter Savings Event: 12/5/2025 - 12/12/2025.  Wrap up with Winter Savings orders cannot be combined with Spring, Holiday, Candle, or other Super Buy orders and are subject to their own terms below.

Minimum Order for Wrap up with Winter Savings is $500 | Minimum Quantities Apply | Subject to Availability | No Freight Cap | Ships Immediately | Net 60 Terms or Credit Card | Offers and Discounts Cannot be Combined | Wrap up with Winter Savings orders will have the Ship Date adjusted to ASAP.

All products are For Decorative Use Only unless otherwise noted. Products are produced and imported from various countries. Due to handicraft techniques, there will be some variations in color, texture, finish and some slight irregularities. These are not considered flaws or defects.

WEBSITE FAQ'S AND OTHER INFORMATION
  • Returning customers having trouble logging in? Please click HERE to access a step by step guide.
  • We have created a Customer - My Account cheat sheet for your convenience.  Please click HERE to access and print.
  • All quotes submitted on our website will be subject to customer’s final confirmation. Please contact our Customer Support department at raz@razimports.com or call 800-443-3540.
  • No merchandise will be held until final confirmation from customer is made.
  • Please report all permanent Billing and/or Shipping address changes to customer support at raz@razimports.com or call 800-443-3540.  
  • New online registrations are subject to RAZ Imports approval – Please provide your business Resale Certificate online or by email to raz@razimports.com.
  • Registration is limited to one person per business account. That person will become the Owner/Buyer for the account.   
  • Store locator represents a curated selection of our retailer base.  For inquiries, please contact our Customer Support department at raz@razimports.com or call 800-443-3540.
  • Customer Financial data is updated nightly. (i.e. Invoices, Cash Sales, Payments, Credits, Cash Refunds, and Account Balances)
  • Measurements shown are taken from the longest length of the item: height (top to bottom) x length (side to side) x width (front to back).

This wholesale catalog and all items within are copyrighted by RAZ Imports, their licensees or their manufacturers. No item may be reproduced in any form without expressed written permission from RAZ Imports, Inc.

Terms & Conditions are subject to change without prior notice.